Return policy

GENERAL TERMS AND CONDITIONS

For hygiene reasons, intimate products (underwear, swimwear, socks) are non-refundable and non-exchangeable.

Clothing (joggers, pajamas, bathrobes, sweaters, etc.) not considered intimate can be exchanged even if the tag is no longer on the item, but it must be in new condition.

For exchanges and returns, please observe the following deadlines:

1. For regular-priced items: You have 30 days from the date of purchase or the shipping date for online purchases.

2. For promotional or sale items: You have 15 days from the date of purchase or the shipping date for online purchases.

3. Final sale items cannot be exchanged or refunded.

ELIGIBILITY CONDITIONS

The following conditions must be met for your item to be eligible for return:

1. Product condition: The item must be in its original condition, unworn, unwashed, and with original price tags intact. MesBobettes reserves the right to refuse returns that do not meet these conditions.

2. Refund method: Refunds will be issued using the original payment method used for the purchase. If the original payment card is unavailable, a MesBobettes gift card will be issued.

3. Promotion: The return of items purchased during a promotion may void the conditions of that offer. In such cases, the value of the returned item and other items included in the promotion will be recalculated according to the new sales conditions.

4. Gift cards: Lost or stolen gift cards cannot be refunded or replaced under any circumstances.

5. Price adjustments: MesBobettes does not accept price adjustments.

ONLINE PURCHASES

RETURN PROCEDURE BY MAIL:

Before initiating the return process, please ensure your product complies with our return guidelines. Only items that meet these conditions can be accepted.

Once this verification is complete, simply go to the carrier of your choice to ship the package. Return shipping costs are your responsibility and must be paid directly to the selected carrier. Make sure to package your item securely and keep proof of shipment for optimal tracking.

1. Complete the return form: Fill out the form included in your order or download a printable version by clicking here.
2. Prepare your package: Insert the completed form and the items to be returned in their original packaging or in another sturdy package.
3. Attach the return label: Affix the return label to the package, making sure to cover any old shipping labels, if necessary.
4. Send the package: Drop off your package at a post office near you and make sure to keep the tracking number provided by the carrier.
5. Multiple returns: If you have items from separate orders, you can put all products in the same package. (include the associated order numbers).

Generally, refunds are processed within 24 to 72 hours after your return is received at our distribution center. However, this period may vary during peak seasons or depending on your financial institution's policies.

IN-STORE EXCHANGES

To make an exchange following an in-store purchase, please follow the steps below:

1. Present yourself in-store* with:
   • The original invoice.
   • The payment method used for your purchase.
   • The items you wish to return or exchange.

ELIGIBILITY FOR IN-STORE EXCHANGES

The item must:

• be in new condition and never have been washed. Store staff reserves the right to refuse an exchange if the product does not meet the requirements.
• be returned within 30 days from the date of purchase (this period may vary depending on the time of year).
• have been purchased at one of our stores and not online.
• be accompanied by the original invoice or have access to the customer account where the purchase was made.

* It is possible to return or exchange the item at a different MesBobettes store than the one where the purchase was made. Find a store near you.

Warranty

Most brands offered at MesBobettes provide specific warranties. Here is a list of warranties offered by our partners:

Brands	Warranty
Hook Underwear	6 months
Pump!	2 months
Saxx Underwear	1 year
Bn3th	1 year
2Undr	6 months
Jack & Jones	100 days
Funzy	6 months
Bodyskin	6 months
Nu	6 months
Private Structure	N/A

 

Warranty claims must be communicated to MesBobettes within the warranty period offered by the manufacturer of the defective underwear. If the problem is reported outside this period, this policy no longer applies. For all warranty claims, we ask that you contact us before returning anything. All claims must be accompanied by proof of purchase (invoice or receipt).

To initiate a warranty claim, please contact our customer service by email at info@mesbobettes.ca providing the following information:

- Your order number or proof of purchase indicating a transaction date within the last 12 months.

- Your shipping address. The name and color of the model you wish to claim.

- A photo showing the defect. A photo of the product identification tag (if available) inside the product, next to the care label, to help us verify model information.

- A photo of the product tag on the back of the product to help us verify the model.

- A brief description of the problem also helps us process your request faster.

If a product is determined by MesBobettes to be defective, MesBobettes will work to find a reasonable solution for you. The reasonable determination of whether the product is defective will be made by MesBobettes at its sole discretion, taking into account the overall wear and tear of the product.

Items can only be exchanged, not refunded, and you are responsible for shipping costs and import duties/taxes.

Please note: This policy does not apply to products that have been damaged by misuse, accident, modification, repair, or purchased from an unauthorized seller. This policy can only be used once per product and is not applicable to replacement products offered under previous warranty claims.